Ways to Impress and Make Great First Impression:

• Put down your phone

• Uncross your arms and legs

• Don’t sit behind a desk (even with CNA / how you arrange your office)

• Touch (appropriate)

• Smile and nod

• Keep your palms open

• Come down to their level

• Limited note taking

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Check Up From the Neck Up as A Seller

• Smile

• Dress to impress

• Remember names

• Think about your intentions

• Show genuine interest

• Pay attention to body language

• Make an effort to be thoughtful

• Snap into a good mood

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